Crisis Management Overview for Commercial Aircraft Operator
The International Air Transport Association (IATA) has set specific minimum requirements regarding local crisis management for airline station managers and their team (LERP). These requirements may vary by region and company, but in general, they include:
· Contingency plans and procedures
· Training and education
· Communication and coordination
· Risk assessment and management
Course Content
- Understanding roles and responsibilities during a crisis
- Providing immediate assistance to victims and families
- Preparing for emergencies at the station level
- Coordinating with local authorities and airline headquarters
- Preparing for the arrival of the Airline Go Team
- Managing demands of families, friends, the media, and the public
- Station-level preparation
- Station staff roles and responsibilities
- External agency relations
- Information management
- Meeting the needs of survivors and victims
- Media relations
- Local emergency operations center awareness
- Resumption of operations
Course Details
Date: 10.- 11. April 2025
12.- 13. June 2025
Duration: 2 days
Language: English
Location: Online
Course Fee
excl. VAT 900,00 €
incl. VAT 1.071,00 €
For all courses in Frankfurt am Main, all customers will be charged with 19%VAT. All details will be shown in your final invoice.